Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use ChargeFind, you may voluntarily provide:

• Account Information: Email address and display name if you create an account to save favorite stations or submit reviews
• User Reviews: Ratings, written reviews, and photos you submit for charging stations
• Contact Information: Name and email when you contact our support team
• Search History: Cities, addresses, or zip codes you search for charging stations

1.2 Information Collected Automatically

When you visit ChargeFind, we automatically collect:

• Location Data: With your permission, we collect your device's location to show nearby charging stations. This is processed locally and not stored on our servers beyond your session unless you explicitly save a location.
• Device Information: Browser type, operating system, screen resolution, and device type
• Usage Data: Pages visited, features used, time spent on site, and interaction patterns
• Log Data: IP address (anonymized after 30 days), access times, and referring URLs

1.3 Information from Third Parties

We aggregate EV charging station data from:

• The National Renewable Energy Laboratory (NREL) Alternative Fuels Data Center
• Charging network APIs (Tesla, Electrify America, ChargePoint, EVgo, etc.)
• Open-source mapping data (OpenStreetMap)
• User-submitted corrections and updates

2. How We Use Your Information

We use collected information to:

2.1 Provide Core Services

• Display charging stations near your location
• Show station details including availability, pricing, and connector types
• Calculate routes and estimate charging times
• Display and aggregate user reviews and ratings

2.2 Improve Our Services

• Analyze usage patterns to improve features and user experience
• Identify and fix technical issues
• Develop new features based on user behavior
• Train and improve our search and recommendation algorithms

2.3 Communications

• Respond to your support requests and inquiries
• Send service-related announcements (new features, policy changes)
• With your consent, send optional newsletters about EV charging

2.4 Legal and Safety

• Comply with legal obligations and respond to lawful requests
• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service

3. Cookies and Tracking Technologies

3.1 Essential Cookies

Required for the website to function properly:

• Session management and authentication
• Security features (CSRF protection)
• User preferences (map settings, units)

3.2 Analytics Cookies

We use PostHog analytics to understand how users interact with ChargeFind:

• Page views and navigation patterns
• Feature usage and interaction data
• Error tracking and performance metrics

Analytics data is anonymized and aggregated. We do not use Google Analytics.

3.3 Advertising and Affiliate Cookies

We display contextual advertisements and affiliate links:

• Google AdSense: We use Google AdSense to display advertisements on our site. Google and its partners may use cookies to serve ads based on your prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visit to ChargeFind and/or other sites on the Internet.
• You may opt out of personalized advertising by visiting Google Ads Settings. Alternatively, you can opt out of third-party vendor cookies by visiting the Network Advertising Initiative opt-out page.
• Affiliate tracking cookies help us earn commissions on referred purchases

How Google uses information: To learn more about how Google collects and uses data when you use our site, please visit How Google uses data when you use our partners' sites or apps.

3.4 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect site functionality. Most browsers allow you to:

• View and delete existing cookies
• Block all or third-party cookies
• Set preferences for specific websites

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

4.1 Service Providers

We work with trusted service providers who process data on our behalf:

• Hosting: Cloudflare (infrastructure and CDN)
• Database: Supabase (data storage)
• Analytics: PostHog (usage analytics)
• Maps: Mapbox (mapping services)
• Advertising: Google AdSense (display advertising). Google may collect and process data as described in their Privacy Policy.

These providers are contractually obligated to protect your data and use it only for providing services to us.

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, privacy, safety, or property
• Prevent fraud or address security issues

4.3 Business Transfers

If ChargeFind is acquired or merges with another company, your information may be transferred. We will notify users before personal information becomes subject to a different privacy policy.

4.4 Aggregated Data

We may share aggregated, anonymized data that cannot identify you, such as:

• Popular charging locations by region
• Average ratings by network
• General usage statistics

5. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted via HTTPS/TLS 1.3
• Access Control: Limited employee access on a need-to-know basis
• Infrastructure: Hosted on Cloudflare's secure global network
• Monitoring: 24/7 security monitoring and threat detection
• Password Hashing: Secure hashing algorithms (bcrypt) for stored passwords

While we strive to protect your information, no method of transmission or storage is 100% secure. Please use strong passwords and report any suspected security issues.

6. Data Retention

• Account Data: Retained while your account is active, deleted within 30 days of account deletion request
• Reviews: Retained indefinitely as part of the public record unless you request deletion
• Log Data: IP addresses anonymized after 30 days; aggregated logs retained for 2 years
• Location Data: Session-only; not stored unless you save a location
• Analytics: Retained for 2 years in aggregated form

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Location: Disable location services in your device settings

To exercise these rights, contact us at privacy@chargefind.xyz. We will respond within 30 days.

8. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA and CPRA:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to correct inaccurate personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising privacy rights

For detailed information about your California privacy rights, please see our California Privacy Rights (CCPA/CPRA) Notice.

To opt-out of the sale or sharing of personal information, visit our Do Not Sell or Share My Personal Information page (note: we do not currently sell personal information).

To make a CCPA request, email privacy@chargefind.xyz with subject line "CCPA Request".

9. International Users

ChargeFind is operated from the United States. If you access our services from outside the US, your information may be transferred to and processed in the United States, which may have different data protection laws than your country.

By using ChargeFind, you consent to this transfer. We take steps to ensure your data receives adequate protection regardless of where it's processed.

10. Children's Privacy

ChargeFind is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@chargefind.xyz.

11. Third-Party Links

ChargeFind contains links to third-party websites, including:

• Charging network websites (Tesla, Electrify America, etc.)
• Affiliate partners (home charger retailers)
• Navigation apps (Google Maps, Apple Maps)

These sites have their own privacy policies. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Displaying a notice on the website
• Sending an email to registered users (for significant changes)

Your continued use of ChargeFind after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy:

• Company: Roushan, Inc (operating as ChargeFind)
• Address: 131 Continental Dr Suite 305, Newark, DE 19713, USA
• Privacy Email: privacy@chargefind.xyz
• General Support: support@chargefind.xyz
• Contact Form: Contact Page

We aim to respond to all privacy-related inquiries within 30 days.